Effective Date: September 3, 2026

NC Software Solutions, LLC (“NCSS,” “we,” “us,” or “our”) respects the privacy of our website visitors, customers, prospective customers, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ncsoftware.us, contact our team, request a demonstration, or otherwise interact with NCSS.

Our goal is straightforward: collect the information we reasonably need to communicate with you, provide and improve our products and services, support our customers, and operate our business responsibly.

Information We Collect

The information we collect depends on how you interact with NCSS.

Information You Provide to Us

When you contact NCSS, request information, schedule a demonstration, submit a website form, become a customer, or communicate with our team, you may provide information such as:

• Name
• Company or organization
• Job title or role
• Email address
• Telephone number
• Mailing or business address
• Information included in a contact form or message
• Information related to your manufacturing environment, equipment, processes, or software requirements
• Technical or support information you provide while working with our team
• Other information you choose to provide

We ask that you do not submit sensitive personal information through general website contact forms unless it is specifically requested and necessary for the service being provided.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security systems, analytics services, or similar technologies.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Approximate geographic location based on IP address
• Website interactions and navigation activity
• Other diagnostic, security, and website-performance information

We may use this information to understand how visitors use our website, maintain website performance, identify technical problems, improve usability, and protect the website from fraud, abuse, or unauthorized access.

How We Use Information

NCSS may use information we collect to:

• Respond to questions and inquiries
• Schedule and conduct product demonstrations
• Communicate with prospective and existing customers
• Recommend NCSS products or solutions based on a company’s needs
• Provide, configure, install, maintain, and support our software and services
• Provide customer service and technical support
• Manage customer relationships and agreements
• Improve our website, software, services, and business processes
• Diagnose technical problems
• Maintain the security and integrity of our systems
• Understand website usage and performance
• Maintain internal business and administrative records
• Comply with contractual, legal, regulatory, or tax obligations
• Protect the rights, property, safety, and security of NCSS, our customers, and others

We may also use contact information to communicate with you about NCSS products, services, updates, or information we believe may be relevant to your business relationship with us. You may request that we stop sending marketing communications at any time.

Customer, Manufacturing, and Machine Data

Some NCSS products and services may interact with manufacturing equipment, machine systems, production environments, databases, or other customer-controlled systems.

Information collected, generated, or processed in connection with those systems may include machine, production, operational, tooling, process, inspection, configuration, performance, or related manufacturing data.

Customer data remains subject to the applicable agreement between NCSS and the customer. NCSS’s standard terms provide that data collected from a customer through NCSS processes remains the customer’s intellectual property.

We use customer data as reasonably necessary to provide, support, configure, maintain, troubleshoot, and improve the NCSS products and services being provided to that customer.

Depending on the NCSS product and customer configuration, data may be stored on NCSS-managed systems, third-party infrastructure used to provide the service, or within the customer’s own private network or systems.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, maintain security, and remember certain preferences.

Cookies are small data files stored on your device by a website. Some cookies are necessary for website functionality, while others may support analytics or other website features.

Your browser may allow you to block, delete, or restrict cookies. Disabling certain cookies may affect how portions of the website function.

Where required by applicable law, we may provide additional choices regarding non-essential cookies or similar tracking technologies.

Analytics and Third-Party Technologies

NCSS may use third-party technology providers to help operate, secure, measure, or improve our website and digital services.

These providers may process information such as your IP address, browser information, device information, pages visited, and interactions with the website.

Third-party services operate according to their own privacy practices and contractual obligations. We encourage you to review the privacy policies of third-party services you choose to interact with.

Our website may also contain links to external websites or content that NCSS does not control. This Privacy Policy does not govern the privacy practices of those third parties.

How We Share Information

NCSS does not sell personal information as part of our ordinary business operations.

We may disclose information when reasonably necessary to operate our business, including to:

Service Providers

We may work with vendors and service providers that assist with functions such as:

• Website hosting
• Website maintenance and security
• Cloud infrastructure
• Email and business communications
• Customer relationship management
• Analytics
• IT and technical services
• Accounting, legal, or professional services

These providers may receive information only as reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

Business and Customer Operations

Information may be shared with employees, contractors, consultants, or authorized representatives of NCSS when access is reasonably necessary to provide products or services, fulfill customer requests, provide technical support, or operate the business.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce contracts or protect our legal rights
• Investigate fraud, security incidents, or misuse of our systems
• Protect NCSS, our customers, our employees, or others from harm
• Respond to an emergency involving safety or security

Business Transactions

If NCSS is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, supporting customer relationships, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal, accounting, security, or regulatory obligations.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

Customer and technical data associated with NCSS products or services may be retained according to the applicable customer agreement, product configuration, technical requirements, or legal obligations.

Data Security

NCSS takes reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, network, software platform, storage system, or internet transmission can be guaranteed to be completely secure. You should use reasonable care when transmitting confidential or sensitive information electronically.

Customers are also responsible for maintaining appropriate security within their own networks, equipment, user accounts, credentials, and systems.

Your Privacy Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

These rights may include the ability to request:

• Information about the personal information we maintain about you
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about how personal information has been used or disclosed
• That we stop certain uses of your personal information
• That we stop sending marketing communications

Certain requests may be subject to legal exceptions, verification requirements, contractual obligations, security considerations, or legitimate business record-retention requirements.

To make a privacy-related request, contact NCSS using the information provided at the end of this policy.

California Privacy Information

California residents may have additional privacy rights under applicable California privacy laws.

Depending on whether a particular law applies to NCSS and the circumstances of the request, California residents may have rights relating to access, correction, deletion, disclosure, use, sale, or sharing of personal information.

NCSS does not discriminate against individuals for exercising privacy rights provided by applicable law.

If NCSS becomes legally required to provide additional notices, opt-out mechanisms, or consumer privacy controls because of a change in our business practices or applicable law, we will update our practices and this Privacy Policy accordingly.

Do Not Track and Browser Privacy Signals

Some browsers provide “Do Not Track” signals or other privacy preference mechanisms.

Because there is not a single universally adopted standard governing all Do Not Track signals, our website may not respond to every browser-based Do Not Track request in the same manner.

Where applicable law requires recognition of a legally recognized browser-based privacy preference or opt-out mechanism, NCSS will process that signal as required.

Third-party services operating on our website may collect information over time and across websites according to their own technologies, settings, and privacy practices.

Children’s Privacy

NCSS products and services are designed for businesses and manufacturing professionals and are not directed toward children.

We do not knowingly collect personal information from children under 13 through our website. If we learn that personal information from a child has been collected unintentionally, we will take reasonable steps to delete it.

International Visitors

NCSS operates from the United States. If you access our website or communicate with NCSS from another country, your information may be transferred to, processed, or stored in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your location.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, technologies, products, services, business practices, or legal requirements.

When we make changes, we will update the Effective Date shown at the top of this page. We encourage visitors and customers to review this policy periodically.

Contact NC Software Solutions

If you have questions about this Privacy Policy, our privacy practices, or information associated with you, please contact us:

NC Software Solutions, LLC
PO Box 881
Pismo Beach, CA 93448

Phone: (833) 627-NCSS (6277)

Privacy requests may also be submitted through the contact form available on ncsoftware.us.